Shipping policy

Shipping Policy

At Click Merchant , we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

1. Shipping Locations

We currently ship orders to addresses throughout the United States.

Shipping availability may vary for certain locations, including Alaska, Hawaii, U.S. territories, P.O. Boxes, and remote areas. Available shipping options will be shown at checkout based on your delivery address.

2. Order Processing

Orders are normally processed within 1 business days after payment has been successfully confirmed.

Business days are Monday through Friday and do not include U.S. federal holidays.

During holidays, promotional periods, or unusually high order volumes, processing may take additional time. If there is a significant delay affecting your order, we will contact you using the information provided at checkout.

Please note: Order processing time is separate from shipping/transit time.

3. Shipping & Delivery Times

Once your order has been processed and handed over to the carrier, estimated transit times are:

Standard Shipping: Approximately 2–7 business days

Expedited Shipping: Approximately 1–3 business days, when available at checkout.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Your estimated delivery date, when available, will be shown during checkout or through the tracking information provided after shipment.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery address

  • Package size and weight

  • Shipping method

  • Current carrier rates

If your order qualifies for free shipping, the applicable offer will be clearly displayed on our website or at checkout.

5. Order Tracking

After your order has shipped, we will send you a shipping confirmation email containing your tracking number, when tracking is available.

Please allow up to 24–48 hours for tracking information to appear or update after the package has been handed to the carrier.

You can use the tracking number to check the latest status and estimated delivery information provided by the carrier.

6. Delivery Delays

Although we work with reliable shipping carriers, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Holidays or peak shipping periods

  • Incorrect or incomplete delivery information

  • Unexpected transportation issues

  • Other circumstances outside our reasonable control

If your order is delayed, please check the tracking information first. If the tracking information has not updated for an extended period or your package appears to be lost, please contact us and we will assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to correct the address before the order is shipped, but we cannot guarantee that an address can be changed after processing or shipment has begun.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

8. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout and the carrier's tracking information confirms delivery, we are generally not responsible for packages that are subsequently lost or stolen.

If your tracking information shows "Delivered" but you cannot locate the package, we recommend:

  1. Checking around your property and with household members or neighbors.

  2. Checking whether the carrier left the package in a secure location.

  3. Contacting the shipping carrier directly.

  4. Contacting us if you need additional assistance.

We will make reasonable efforts to help investigate the issue.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the shipping package

  • Photos of the damaged product

  • A brief description of the damage

We will review your request and determine the appropriate resolution in accordance with our Refund & Return Policy.

10. Returned or Undeliverable Packages

A package may be returned to us if the carrier is unable to complete delivery because of an incorrect address, insufficient address information, refusal of delivery, or other delivery issues.

If a package is returned to us, please contact our customer support team. Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

11. Order Cancellations & Shipping Delays

If we become unable to ship your order within the shipping timeframe we have represented, we will provide appropriate notice and options in accordance with applicable U.S. requirements.

If a significant shipping delay occurs, customers may be offered the option to continue waiting for the order or cancel the order for a refund, as applicable.

12. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped in separate packages.

If this happens, you may receive more than one tracking number and your packages may arrive on different days.

You will not be charged an additional shipping fee simply because your order is shipped in multiple packages unless the applicable shipping terms at checkout specifically state otherwise.

13. Contact Us

If you have questions about your order, shipping status, or delivery, please contact us through our Contact Us page or the customer support email provided on our website.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Important Note

Shipping and delivery times shown on our website are estimates unless specifically stated otherwise. We do not guarantee delivery on a particular date unless an applicable shipping service expressly provides such a guarantee.

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, or business practices.